How Net Promoter Score Is Calculated
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What is Net Promoter Score (NPS)? How to Calculate
- https://www.hotjar.com/net-promoter-score/
- NPS is calculated by subtracting the percentage of customers who answer the NPS question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’). → …
How to Calculate Net Promoter Score [Formula] - HubSpot
- https://blog.hubspot.com/service/how-to-calculate-nps
- Net Promoter Score Formula. The formula for NPS looks like this: Net Promoter Score = (Number of Promoter Scores/Total Number of Respondents) - (Number of Detractor Scores/Total Number of …
How to Calculate Net Promoter Score (NPS) in 2023
- https://www.qualtrics.com/experience-management/customer/measure-nps/
- Total % of promoters – total % of detractors = net promoter score (The percentage of passives is not used in the Net Promoter Score formula.) …
How to calculate your Net Promoter Score (NPS)
- https://www.surveymonkey.com/mp/net-promoter-score-calculation/
- Net Promoter Score (NPS) formula (Number of Promoters — Number of Detractors) / (Number of Respondents) x 100 NPS calculation example Example: If you received 100 responses to your survey: 10 responses were in the 0–6 range (Detractors) 20 …
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